This case is about integrating the BMS Cloud solution to the Dixy retail chain

We managed to optimize business processes in the stores of a key retailer
Dixy is a well-known retail chain in Russia, it has the status of the largest importer of food products in the North-West region. Via the BMS Cloud solution, we managed to reduce the coffee equipment downtime and to increase the average check, sales of coffee, and related products.
Дикси сервисное обслуживание
Our client
Dixy is a Russian supermarket retail chain.
Dixy stores
There are 2655 Dixy stores in Russia.
Our competences
Integration of the BMS solution and connecting the equipment to the monitoring system in 222 Dixy stores.
Дикси сервисное обслуживание

Our goals:

Increasing the average check and sales of coffee drinks
Reducing personnel participation and human factor
Reducing the equipment downtime costs and increasing the profitability of coffee sales
Working processes and equipment service optimizing

Our results:

Remote monitoring
We connected all the coffee machines to the BMS Control monitoring system to monitor the status of the equipment online and solve emerging problems
Smart IT-solution
The BMS Coffee Control helps service engineers immediately respond to incoming requests and emerging problems. The system accumulates all the information in a cloud database.

BMS Coffee Control interface

Key indicators changes

Downtime ratio*
The ratio of the total downtime to the total equipment operating time and downtime for the same period of operation
in 1 month
in 3 months
in 10 months

Our result

The downtime of the coffee equipment installed in Dixy stores has been reduced by 3 times.

Our plans

This year we are planning to connect 420 coffee machines to the BMS Cloud monitoring system in the Dixy stores.